Shipping
Orders are processed within 3–5 business days before shipment. Delivery times are typically 2–6 business days for USPS First Class within the USA and Canada and 2–8 business days for DHL Express for international orders.
During high order volumes, shipments may experience slight delays.
How are shipping rates calculated? Are duties included?
Shipping rates are determined by our carriers, USPS for domestic orders within the US and Canada, and DHL for international orders. The total shipping cost will be calculated and displayed at checkout.
Please note that customs and duties fees are not included in the shipping cost. Please refer to the Customs and Duties section for more information.
Do you ship internationally with USPS? How does it work?
Yes, we occasionally utilize USPS for international shipments. In such cases, the parcel will be handled and trackable on the USPS website until it reaches its final destination country. From there, the shipping will be managed by the country's local shipping provider, such as Canada Post for Canada. We recommend tracking the delivery progress using the tracking number provided by USPS on the local shipping provider's tracking tool.
Do you offer free shipping?
No, we do not offer free shipping at this time. We apologize for any inconvenience and encourage you to visit our UNDP Shop website regularly to see if we are running any promotion. You can also subscribe to our newsletter to receive updates on any special discount.
Will holiday closures affect shipping times?
Yes, they might. Our shipping center is closed on all UN HQ mandated holidays, during which orders will not be processed or shipped.
Can strikes affect my delivery timeline?
Yes, events beyond UNDP Shop's control, such as strikes, can impact delivery timelines. If a strike lasts over a week and significantly affects our customers, we typically offer alternative shipping options.
Where is my order? Where can I find tracking information?
Do you offer gift wrapping or boxes?
Customs and Duties
How are duties and taxes handled for purchases on the UNDP Shop?
Are customs duties included for orders shipping outside the US?
Can I refuse to pay customs duties?
What happens if I refuse to pay customs duties?
Are customs and duties refundable for returned items?
Only the merchandise cost will be refunded for returns. Please note that handling fees, duties, and taxes are non-refundable through UNDP Shop. Additionally, we are unable to refund any shipping or taxes paid during order placement. Please also note that returns are sometimes subject to a restocking fee. Thank you for your understanding.